About The Job
The primary role is to drive customer engagement and lifecycle management for the Revolving Products line. The role focuses on increasing customer activity, retention, and value by designing, implementing, and optimizing data-driven engagement strategies. This position collaborates across CRM, Marketing, Risk, and Operations to ensure high-impact execution of initiatives that enhance customer stickiness and support overall business objectives. The role acts as a champion of customer-centricity, aligning business goals with actionable engagement campaigns and lifecycle strategies.
What You'll Do
- Own and evolve the Revolving Products customer engagement roadmap across the customer lifecycle.
- Drive retention, reactivation, and portfolio deepening initiatives.
- Analyze customer behavioral data and segment performance to inform campaigns and journey optimization.
- Collaborate with analytics, product, and marketing teams to test, track, and refine lifecycle interventions.
- Lead cross-channel engagement planning (SMS, push, call center, email, etc.).
- Define KPIs and success metrics; monitor performance and recommend improvements.
- Represent the engagement stream in Revolving Products portfolio reviews and strategic planning meetings.
What You Need To Have
- Deep experience in customer engagement strategy
- Campaign and journey design and implementation
- Solid understanding of consumer lending dynamics
- At least 6 years of experience in a similar role
- At least 2 years of handling people
What Can Set You Apart
- Agile mindset, ability to adapt and change in quickly changing market conditions
- SAS campaign management knowledge
- A/B testing and experimental design
Job Perks You'll Enjoy
- Permanent dayshift schedule
- Up to 20% variable performance-based bonus
- HMO on Day 1 / HMO with dependents
- Access to mental health coverage and wellness partners
- Wellness Leave and Birthday Leave benefits
- Internal Career Mobility
- Opportunity to work and train in our international offices
Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
