Revenue Operations Specialist

Job Summary

Etrading Software (ETS) is a financial technology company providing software and data services to the global financial markets. We are growing our Manila team and are looking for Revenue Operations Specialists (Order & Billing) to support accurate and timely processing of sales orders, client billing information, and invoices.

You will set up client accounts, create and process sales orders, and issue invoices, mostly in Oracle NetSuite, working from signed deals handed over from HubSpot by our London Sales & Partnerships team. The work is behind the scenes and process-driven, and accuracy matters, because some NetSuite entries are hard to reverse once posted. If you enjoy working carefully through structured, repeatable tasks and know NetSuite well, this role is for you. You will receive full training and a structured handover from our existing team.

Key Responsibilities

• Check each signed contract or customer PO against its HubSpot deal, including value, term, start date, products, licenses and billing details, and send any mismatch back to the deal owner.
• Set up new customers in NetSuite, checking for duplicates and confirming the correct subsidiary, addresses, VAT details and a named accounts payable (AP) contact.
• Complete customer AP registration and keep the AP Registered status up to date in NetSuite.
• Carry out entitlement checks before Sales Orders are raised.
• Create and process Sales Orders in NetSuite, recording the HubSpot deal ID, in line with agreed contract and order details.
• Raise and issue invoices accurately and on time.
• Review and approve colleagues Sales Orders before invoices are issued (maker-checker).
• Check transaction details before processing, to catch errors before they are posted.
• Follow the established step-by-step process consistently, including the small number of tasks completed in WordPress.
• Review and validate sales order and invoice records, identify discrepancies, and coordinate necessary corrections.
• Reconcile Won deals in HubSpot against Sales Orders and invoices in NetSuite, and follow up any gaps.
• Produce New Customer reports on a weekly basis to support accurate reporting of the services customers.
• Escalate unresolved discrepancies or unusual transactions to the right people, rather than working around them.
• Coordinate with Customer Success on contractual clarifications and exceptions affecting billing and order processing.
• Keep records organised and up to date, and flag where documentation needs updating.
• Suggest practical improvements to the process as you become familiar with it.

Qualifications and Requirements

• Hands-on experience using Oracle NetSuite is required, specifically in creating, processing, and managing sales orders and invoices (Order to Cash).
• Good working knowledge of Microsoft Excel.
• At least 5 years experience in billing administration, sales order processing, invoicing or a similar back-office role.
• Strong attention to detail and a record of accurate work.
• Comfortable with repetitive, manual, process-driven tasks and following established procedures.
• Good organisation and time management.
• Able to work Manila or EMEA business hours, and to switch between the two shifts as needed.
• Clear written and spoken communication, and the confidence to raise issues with colleagues.
• A practical, problem-solving approach, and good judgement about when to escalate.

Preferred Qualifications

• Experience in shared services, BPO or international business operations.
• Exposure to order-to-cash processes.
• Experience using HubSpot CRM.
• Familiarity with WordPress.
• Experience documenting processes, validating transactions or suggesting operational improvements.