Role Purpose
Ensure the integrity of store revenues and all cash-related assets by enforcing POS and cash policies, strengthening shop-level controls, and proactively detecting and resolving revenue leakage. Additionally, oversee accurate and timely intercompany billings and collections, including management fees, inventories, and deliveries.
Key Responsibilities
1. Store Revenue Assurance
- Perform daily, weekly, and monthly sales reconciliations across all channels (POS vs payments, deposits, third-party remittances).
- Monitor and investigate revenue leakage indicators such as voids, refunds, discounts, comps, price overrides, unclosed checks, offline transactions, and unusual cashier patterns.
- Implement variance thresholds, conduct root-cause analysis, and drive corrective actions with Operations and Brand teams.
2. POS Governance & Shop Policies
- Develop, implement, and continuously improve POS SOPs (cashiering, end-of-day, void/refund rules, discount approvals, manager overrides, offline procedures).
- Ensure POS access controls follow the principle of least privilege; maintain change logs for roles and permissions.
- Partner with IT and Operations on POS updates, menu changes, promotions, and integrations, ensuring proper testing, rollout, and post-deployment validation.
- Standardize revenue definitions and reporting across all stores.
3. Cash Handling & Safekeeping
- Establish and maintain a robust cash control framework in stores to secure all cash sales and assets.
- Implement and monitor cash handling SOPs: floats, skims/drops, dual-count practices, safe custody, and deposit schedules.
- Conduct surprise cash counts and compliance checks, track discrepancies, and enforce corrective actions.
- Coordinate with Treasury/Finance on deposit validation, clearing, escalation, and loss recovery.
4. Revolving Funds Management
- Manage policies and controls for petty cash, change funds, and employee meal funds.
- Ensure proper usage, documentation, periodic counts, and timely replenishment.
- Recommend process improvements or automation, including cashless solutions where feasible.
5. Intercompany Billing & Collections
- Ensure accurate and timely intercompany billing for Moment Group Inc. (management/shared service fees) and Moment the Grocer (inventories, deliveries, other charges).
- Maintain billing calendars, monitor AR aging, resolve disputes, and enforce credit/debit memo discipline.
- Support month-end reconciliations and confirmations.
6. Reporting, Analytics & Training
- Develop dashboards and KPIs to track revenue leakage, void/refund rates, discount mix, cash discrepancies, deposit timeliness, revolving fund compliance, and intercompany collections.
- Train store and back-office teams on policies, procedures, and common issues.
- Drive continuous improvement initiatives to strengthen controls while optimizing operations.
7. Audit & Investigations
- Support internal and external audits related to revenue, POS, cash handling, revolving funds, and intercompany accounts.
- Lead investigations of suspected fraud or revenue leakage; preserve evidence and coordinate with HR, Legal, and Operations.
