Overview
The Revenue Assurance and Risk Management Assistant Manager will be responsible for ensuring that revenue risks & any potential revenue leakage is timely identified and addressed, implementing established processes to audit internal controls across the entire revenue cycle.
Functions and Responsibilities
- Lead for Revenue Assurance Risk Control and Mitigation, to monitor all revenue streams and ensures that the team activities cover all scopes of the organization's services (new and existing)
- Analyze large datasets to identify discrepancies, anomalies, and potential revenue leakages in billing systems, contracts, customer accounts, and financial reports.
- Creates and reviews Revenue Assurance and Risk Management Business Processes
- Leads the creation and improvement of Revenue Assurance Systems, Tools and Activities
- Leads the incident management role to address revenue impacting issues and ensure that revenue leakage risk mitigation will be implemented.
- Acting as a Revenue Assurance Subject Matter Expert on projects / initiatives that could impact the end-to-end billing architecture or existing RA controls.
- Responsible for performing key business audits including compliance with regulations concerning revenue impact to the organization
- Ensuring are new tools are in line with expectations. Work closely with the UAT team to help development test plans.
- Speaking to the business across Sales, Marketing, IT/Technology, Operations, Legal, and Finance teams to ensure revenue assurance best practices are aligned with different stakeholders
- Measuring and tracking KPIs and outcomes against standards, while planning and taking corrective action where required.
Employment Standards
- Minimum 6- 8 years of work experience in either revenue assurance, audit and/or data analysis and at least 2–3 years in a supervisory or team leadership role
- Working knowledge of tools such as SQL, MS tools (Excel, Access etc.) and Tableau
Job Skills & Qualifications
- Highly knowledgeable and experienced on all facets of revenue assurance covering key principles related to controls for network components, IT systems, business processes, reconciliations, financial performance, and reporting.
- Telecom Business Knowledge (CRM, Billing System, Charging System OCS/OFCS, Mediation, Provisioning, Network activation, SIM Lifecycle, Number Management, Product Catalogue, Dealer/Distributor processes, Interconnect and Roaming)
- Investigation & Problem Solving (Incident investigation, Fraud and abuse awareness, Root cause identification, Corrective Action Plans and Preventive Action Plans)
- Audit and Compliance (Internal Audit coordination, External Audit support, Regulatory compliance, Control documentation, Evidence gathering and Audit issue remediation)
- Project & Change Management (New Product Risk Assessment, Type Approval participation, Project governance, UAT participation, Requirement review and Business Impact Assessment)
- Risk Management (Enterprise Risk Management concepts, Risk identification and assessment, Risk and Control Matrix development, Root Cause Analysis and Control testing/effectiveness reviews)
- Internal Controls & Governance (Control framework design, Policy & procedure review, Governance implementation, Compliance monitoring, Process standardization and Change Management controls)
- Proactive critical thinker with effective planning, scheduling and time management skills
- Highly effective written & verbal reporting (communication) skills
- Strong Data Analytics and Data Science skills to identify patterns and draw meaningful conclusions
- Ability to liaise with the business on issues of business performance related to revenue assurance.
- Highly proficient in SQL, Microsoft Excel, and other relevant data analysis tools
We regret to inform that only shortlisted candidates will be notified.
