Revenue and Reservation Manager (Dusit Princess Cebu City)

Revenue and Reservation Manager | Dusit Princess Cebu City, Philippines

Responsibilities

Revenue Management

• Develop and execute revenue management strategies to maximize hotel revenue, profitability, market share, and overall business performance.
• Analyze market demand, booking trends, historical data, competitor pricing, and market intelligence to make informed pricing and inventory decisions.
• Establish and manage room rate structures, yield strategies, and pricing models across all market segments.
• Monitor and optimize occupancy, ADR, RevPAR, market penetration, and other key revenue performance indicators.
• Conduct regular forecasting and demand analysis to support business planning and budgeting processes.
• Manage room inventory allocation across all distribution channels to achieve optimal revenue results.
• Evaluate and recommend promotional offers, packages, and tactical pricing initiatives based on market conditions and business needs.
• Prepare daily, weekly, monthly, and annual revenue performance reports with actionable recommendations.
• Participate in budget preparation, business planning, and financial forecasting exercises.

• Lead and facilitate revenue strategy meetings, providing insights and recommendations to senior management.
• Monitor competitor activities, market developments, industry trends, and emerging revenue opportunities.

Reservations Management

• Oversee the day-to-day operations of the Reservations Department, ensuring efficiency, accuracy, and exceptional service delivery.
• Ensure all reservations are processed accurately, professionally, and in accordance with established hotel policies and procedures.
• Monitor reservation activity, booking pace, pick-up reports, cancellations, no-shows, and room availability.
• Ensure proper inventory controls and rate integrity across all reservation and distribution platforms.
• Supervise reservation systems, online booking channels, and third-party distribution partners to maintain accuracy and consistency.
• Manage room allocations for groups, corporate accounts, wholesale business, and special events in coordination with the Sales and Front Office teams.
• Ensure timely handling of guest inquiries, reservation requests, special arrangements, and customer concerns.
• Maintain accurate reservation records, forecasts, and reports to support operational and strategic decision-making.
• Review and optimize reservation procedures to enhance productivity, guest satisfaction, and conversion rates.

Distribution Channel Management

• Manage all online and offline distribution channels, including direct booking platforms, Online Travel Agencies (OTAs), Global Distribution Systems (GDS), wholesalers, and corporate channels.
• Monitor channel performance, booking production, acquisition costs, and revenue contribution.
• Ensure rate parity, content accuracy, inventory availability, and promotional consistency across all channels.
• Collaborate with Sales and Marketing teams to develop channel-specific promotions and revenue-generating initiatives.
• Evaluate new distribution opportunities and technologies that support revenue growth and market expansion.

Leadership and Team Management

• Lead, mentor, and develop the Reservations team to achieve departmental objectives and service excellence.
• Conduct training, coaching, performance evaluations, and succession planning initiatives.
• Foster a culture of accountability, collaboration, continuous improvement, and guest-centric service.
• Ensure compliance with hotel standards, policies, procedures, and brand requirements.
• Promote effective communication and collaboration between Reservations, Sales, Front Office, Revenue, Marketing, and Finance teams.

Financial and Administrative Responsibilities

• Prepare and manage departmental budgets, forecasts, and operating expenses.
• Monitor departmental productivity, staffing requirements, and operational efficiency.
• Generate and analyze reports relating to revenue performance, reservations activity, market trends, and channel production.
• Ensure compliance with audit requirements, revenue controls, and financial reporting standards.
• Support strategic business initiatives and special projects assigned by hotel management.

QUALIFICATIONS

• Bachelor's degree in Hospitality Management, Business Administration, Tourism, Marketing, Finance, or a related field.
• Minimum of 5 years of progressive experience in Revenue Management, Reservations, Front Office, or Commercial Operations within an upscale or luxury hotel environment.
• Experience with Property Management Systems (PMS), Central Reservation Systems (CRS), Channel Managers, and Revenue Management Systems (RMS).
• Advanced skills in Microsoft Excel, data analysis, reporting, and business intelligence tools.
• Certification in Revenue Management, Hospitality Analytics, or related professional programs is an advantage.
• Strong understanding of online travel agencies (OTAs), Global Distribution Systems (GDS), hotel distribution channels, and digital booking platforms.
• Excellent analytical, financial, problem-solving, and strategic planning capabilities.
• Proven experience managing revenue strategies, pricing, forecasting, and reservations operations.
• Strong understanding of hotel distribution channels, revenue management principles, and market segmentation.
• Expertise in hotel distribution, channel management, online travel agencies, and digital booking platforms.
• Excellent communication, presentation, negotiation, and stakeholder management skills.