Return & Refund Team Lead - Shopee
Return & Refund Team Lead - Shopee
ShopeeFresher
- Posted 7 months ago
- Be among the first 10 applicants
Job Description
Job Description:
- Lead QA team and oversee daily QA operations, ensuring compliance with operational policies and maintaining operational stability.
- Provide guidance, coaching, and feedback sessions to enhance team performance, agent skills, and quality governance.
- Monitor and manage team performance based on defined KPIs, quality metrics, and continuous improvement initiatives.
- Support stakeholders and coordinate cross-functionally to drive quality initiatives and ensure alignment across teams.
- Analyze quality data, operational insights, and trends to identify root causes, solve problems, and recommend process or policy enhancements.
Requirements:
- Experienced in Quality Assurance (QA), operations management, or quality governance.
- People management, leadership, and team coaching skills.
- Strong stakeholder management and cross-functional communication skills.
- Strong analytical, problem-solving, and data analysis skills.
- The role requires prior experience in quality governance, coaching, stakeholder management, and data-driven quality improvement to ensure minimal ramp-up time and maintain operational stability.
- Good communication skills with working proficiency in English.
More Info
Job Type:
Industry:
Function:
Employment Type:
About Company