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Shopee

Return & Refund - CI & Projects

Shopee
Philippines, Manila
3-5 Years
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  • Posted 13 hours ago
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Job Description

Job Description:

  • Provide stakeholders essential updates on a daily, weekly and monthly basis
  • Gather data from primary or secondary data sources and maintain databases/data systems
  • Interpret data and analyze results such as frequency of error, trends, and patterns using statistical techniques and provide ongoing reports
  • In-charge of creating, introducing and maintaining high-level, team-level, and entry-level performance reports/dashboards
  • Develop and implement strategies that optimize statistical efficiency and quality
  • Closely work with CS Operations to prioritize business and information needs
  • Locate and define new process improvement opportunities
  • Restructure reports by applying possible automations

Requirements:

  • Graduate of a 4 years Bachelor's Degree
  • At least 3 years of experience in Business Analytics or any related field
  • Experience in Project Management supporting Customer Service or Customer Support team
  • Highly logical and has strong mathematical reasoning
  • Excellent in MS Excel and other Analytical tools
  • Experience in the eCommerce industry is a plus
  • SQL database knowledge and VBA programming is a plus

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Business Analytics
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 144886975

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Last Updated: 24-03-2026 07:02:28 PM
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