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Shopee

Return & Refund Lead

Shopee
Philippines, Manila
5-7 Years
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  • Posted 18 hours ago
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Job Description

Job Description:

  • Lead and manage a team of 5-6 Return & Refund (RR) executives handling warehouse-related RR cases.
  • Drive RR performance, focusing on reducing RR% due to warehouse fault.
  • Dispute Management: Coordinate with Warehouse Operations to obtain CCTV and evidence, and handle disputes with Shopee to reject incorrect warehouse fault claims.
  • Issue Analysis & Improvement: Analyze RR and dispute trends to identify problematic warehouses, operators, and packaging issues work with OPEX on corrective actions.
  • Seller Support: Partner with Seller Management to manage sellers with negative sentiment, prevent churn from FBS services, and highlight seller-side packaging issues prone to damage.
  • Process claims against manpower vendors based on operators packaging compliance and fault attribution.

Requirements:

  • Bachelor's degree in Logistics, Supply Chain, Operations, or related field.
  • 5+ years of experience in warehouse operations, RR, claims, or quality-related roles
  • Experience managing or leading a small team.
  • Strong understanding of warehouse operations and packaging standards.
  • Able to analyze data, manage disputes, and work cross-functionally in a fast-paced environment.

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Logistics
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 144431837

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Last Updated: 16-03-2026 07:11:04 PM
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