Who We Are:
At STERRY, we're not your average Growth Marketing Agency—we're the rocket fuel behind crowdfunding and e-commerce success. Since day one, we've helped clients pull in over $100 million in trackable online revenue. We shatter limits, supercharge brands, and turn every click into cash.
Overview:
We're a fast-paced, results-driven marketing agency helping brands create meaningful customer relationships that last. As we continue to grow, we're looking for a Retention Manager who lives and breathes email marketing and knows how to turn one-time customers into lifelong advocates.
If you're passionate about customer lifecycle marketing, love digging into campaign data, and get excited about crafting high-performing email journeys, we'd love to meet you.
What You'll Do- Develop and execute email retention strategies that increase customer engagement, repeat purchases, and lifetime value
- Build and optimize automated email flows, including welcome series, onboarding, nurture campaigns, abandoned cart, win-back, and re-engagement journeys
- Segment audiences and personalize messaging based on customer behavior and lifecycle stage
- Monitor campaign performance and analyze key metrics such as open rates, click-through rates, conversions, retention, and churn
- Conduct A/B testing to continuously improve email content, subject lines, timing, and customer journeys
- Collaborate with our creative, content, design, and account management teams to deliver impactful campaigns for multiple clients
- Stay ahead of email marketing trends, deliverability best practices, and CRM innovations
What We're Looking For- 3+ years of experience in email marketing, CRM, retention marketing, or lifecycle marketing
- Proven experience managing and optimizing automated email campaigns
- Hands-on experience with email marketing and CRM platforms such as Klaviyo, HubSpot, Mailchimp, ActiveCampaign, Salesforce Marketing Cloud, or similar tools
- Strong understanding of customer segmentation, personalization, and lifecycle marketing strategies
- Analytical mindset with the ability to interpret campaign data and translate insights into action
- Excellent project management and communication skills, with the ability to thrive in a fast-moving agency environment
- Experience working with e-commerce, SaaS, or digital-first brands is a plus
Why Join STERRY- Fully remote position with flexible working hours
- Global Impact: See your designs come to life across major international markets
- Growth and development within a collaborative, innovative team
- A culture that values creativity, precision, and measurable results
Ready to Apply Send your
CV/resume and a
Cover Letter about your experience with email marketing, customer retention, and a link to your portfolio showcasing your best advertising work.
