Retail Support Associate

POSITION SNAPSHOTS

• Day Shift & Full-time

• Onsite Set-up (Makati Office): 901-C, 9th Floor, Vicente Madrigal Building, 6793 Ayala Avenue, Makati City, Philippines

• 1–3 years of experience in customer service, retail support, administration, or related fields

• Experience managing customer inquiries, post-sales support, and order coordination

• Strong communication, analytical, and organizational skills

• Proficient in Microsoft Office Suite and comfortable working in a fast-paced environment

ABOUT THE ROLE

This role supports post-sales customer service, order management, and administrative operations for a fast-growing online retail division. The role focuses on assisting customers with inquiries, delivery updates, warranty claims, and coordinating with suppliers, warehouses, and internal stakeholders to ensure excellent customer experiences.

We're looking for someone who is customer-focused, detail-oriented, proactive, and able to build positive relationships while managing multiple priorities in a fast-paced environment.

WHAT YOU'LL BE WORKING ON:

• Provide post-sales support, including customer inquiries, delivery updates, and service feedback

• Coordinate warranty claims with customers and suppliers

• Build and maintain positive customer relationships while ensuring timely resolution of concerns

• Assist senior project managers with preparation, compilation, and presentation of commercial fit-out projects

• Perform administrative and support-related tasks

• Coordinate with warehouse teams regarding shipments and inventory-related concerns

WHAT WE'RE LOOKING FOR:

• 1–3 years of experience in customer service, retail support, administration, or related roles

• Proven experience handling customer inquiries and providing customer support

• Experience supporting international clients is preferred

• Strong verbal and written communication skills

• Strong analytical and problem-solving abilities

• Proficient in Microsoft Office Suite

• Experience working in a fast-paced customer service or administrative environment

• High level of accuracy and attention to detail

• Able to work independently and collaboratively within a team

WHY COOEE

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.

WHAT WE OFFER:

• HMO on Day 1

• Holistic coaching and guidance

• Weekly engagement activities and team connections

• Learning and people development opportunities

• IT equipment provided by Cooee

• Government-mandated benefits

After you apply, our Talent Seekers may call you for an initial discussion. Please keep your lines open from Monday–Friday | 9:00 AM - 4:00 PM.

You may also join our Open Conversation from Monday–Friday | 9:00 AM - 4:00 PM via Zoom:

Meeting ID: 878 0157 3163

Passcode: 440160

Note: If you have already applied for this role recently, there is no need to submit another application. Our team is currently reviewing all applications received.