Retail Supervisor

Overall Role Purpose:

Drive cash sales growth through the effective setup, running and management of all retail outlets within a designated area.

Accountabilities:

Customer External/Internal

• Be able to identify different customer needs and wants and to provide solutions that will ensure customer satisfaction.
• Maintain quality customer service for customer satisfaction through optimised processes, giving feedback to country retail team, and conducting retail audit reviews within their specified area.

Country Retail Sales Team

Implementstandardized guidelines & procedures that will track and monitor adherence and performance

Training frontline staff in Best-in-Class Retail

Provide direction and coaching to retail staff, supporting the achievement of revenue targets

Support country sales & marketing campaigns at Retail point-of-sale

Ensure effective implementation and running of outlet Catchment Area Marketing Programs to achieve maximum target segment penetration and revenue performance

Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.

Local Contractors and Suppliers

• To source the most cost-efficient local contractors and suppliers for the proper maintenance of store operations and maintain quality of retail experience
• Management of outsourced suppliers and outsourced staff to ensure effective running and staffing of Retail outlets

National Sales Manager

Direct Sales Channel Manager

National Marketing Manager

Product Manager, Marketing

Communications Manager

• Liaise with country to coordinate and support outlet development and management
• Obtain all necessary information to prepare store scorecard and standardized outlet management process.
• Carry out any task that is required by his or her superiors from time to time.

Operations

.Liaise closely with Operations to ensure pick-up times are met, and all supplies are delivered on time

Customer Service

.Liaise with customer service to resolve any customer issues that may arise.

Finance

.Prepare cash reconciliations and ensure proper petty cash maintenance

Training

.Work closely with Sales Training Manager for the training of all frontline staff

What we need

Highly developed experience in the field of retail sales with demonstrated understanding of and exposure to all elements of the retail trade and outlet management

Team-player and proven leadership and influencing skills

High levels of patience

Perseverance to bring issues to logical conclusion

Sales orientation

Strong English (written and spoken) comprehension and communication skills are essential.

A minimum of 4 years experience in the field of retail sales and area marketing

Experience in sales/sales processes

Knowledge and understanding of the retail trade from a service and sales perspective.

Experience in leading a frontline team is preferred

Tertiary level in related fields (e.g. Degree in Business / Marketing)