About the Company
Spinneys Philippines is dedicated to providing premium supermarket products and services to our customers. Our mission is to elevate the shopping experience through innovation and quality, fostering a culture of excellence and teamwork
About the Role
The Store Manager is responsible for the overall management and profitability of Spinneys store. This role oversees daily store operations, inventory management, sales performance, customer service, staff supervision, and compliance with company policies and regulatory requirements. The Store Manager ensures an organized, safe, and customer-focused shopping environment while achieving sales and operational targets.
Key Responsibilities
Store Operations
- Manage the day-to-day operations of the supermarket to ensure efficient and smooth functioning.
- Ensure store standards, cleanliness, merchandising, and product displays are maintained.
- Monitor store opening and closing procedures.
- Ensure compliance with company policies, food safety standards, and government regulations.
Sales and Profitability
- Achieve sales targets and profitability objectives.
- Analyze sales reports and implement strategies to increase revenue.
- Monitor expenses and control operational costs.
- Identify opportunities for promotions, cross-selling, and improved product placement.
Inventory Management
- Oversee inventory levels and ensure product availability.
- Monitor stock ordering, receiving, storage, and replenishment processes.
- Minimize stock losses, shrinkage, wastage, and expired products.
- Conduct regular stock audits and inventory reconciliations.
Customer Service
- Ensure exceptional customer service is consistently delivered.
- Handle customer complaints, inquiries, and escalations professionally.
- Implement customer satisfaction initiatives and monitor service quality.
Staff Management
- Recruit, train, coach, and supervise store personnel.
- Prepare staff schedules and ensure adequate manpower coverage.
- Conduct performance evaluations and provide feedback and development plans.
- Foster a positive and productive work environment.
Financial Management
- Manage cash handling, deposits, and banking procedures.
- Review and approve daily sales reports and cash reconciliations.
- Ensure proper implementation of loss prevention and internal control measures.
Health, Safety, and Compliance
- Maintain a safe working environment for employees and customers.
- Ensure adherence to occupational health and safety standards.
- Address safety concerns and incidents promptly.
Qualifications
- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field preferred.
- Minimum of 3-5 years of supermarket or retail management experience.
- Proven experience in managing teams and store operations.
- Strong understanding of inventory control, merchandising, and retail best practices.
Skills and Competencies
- Leadership and people management skills.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Financial and business acumen.
- Problem-solving and decision-making abilities.
- Analytical and reporting skills.
- Proficiency in POS systems and Microsoft Office applications.
- Ability to work in a fast-paced retail environment.
