Job Description
CSR helps members with prescription refills, pharmacy benefits, retail clinic services (like vaccine and basic care) and coordination between their health plan and CVS services.
Responsibilities
Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
Resolve customer concerns by identifying issues and providing appropriate solutions.
Process customer requests, orders, and account updates accurately.
Maintain detailed and accurate records of customer interactions.
Follow company policies and procedures while ensuring high-quality customer service.
Collaborate with team members and other departments to resolve complex customer issues.
Meet performance metrics such as customer satisfaction, response time, and productivity.
Perform other duties assigned by supervisors or management.
Job Requirements
College graduate with or without work experience;
Completed at least two (2) years of college with a minimum of six (6) months of customer service-related experience.
Above-average English communication skills, both written and verbal.
Strong interpersonal and customer service skills.
Excellent analytical and problem-solving abilities.
Good reading comprehension and attention to detail.
Basic proficiency in Microsoft Office applications.
Willing to work on weekends, holidays, and shifting schedules.
