Are you a hands-on leader with a passion for store operations, customer experience, and community engagement Join us as a Retail Store Supervisor and play a key role in driving operational excellence and building strong local customer connections.
About the Role
This role combines day-to-day store leadership, data-driven decision-making, and local marketing execution. You'll ensure smooth operations while actively driving customer engagement and store growth within the community.
What You'll Do
Store Operations Management
- Oversee daily Front of House (FOH) and Back of House (BOH) operations including staffing, cashiering, and workflow execution
- Ensure compliance with Food, Service, Cleanliness standards, and government regulations
- Conduct daily checks on tools and equipment to ensure efficiency
Inventory & Supply Coordination
- Manage inventory of raw materials and finished goods
- Forecast requirements and coordinate with Supply Chain
- Prevent stock-outs and overstock situations
Data Analysis & Reporting
- Analyze daily store performance data (sales, inventory, customer feedback)
- Prepare reports and present insights to management
- Use data to recommend actions that improve store performance
Team Leadership & Development
- Lead onboarding and training of new crew members
- Conduct coaching, performance reviews, and team huddles
- Foster a positive, engaged, and high-performing team environment
Customer Experience
- Handle customer concerns promptly and professionally
- Ensure consistently excellent service delivery
Local Store Marketing & Community Engagement
- Execute local promotions, in-store events, and community-based initiatives
- Identify opportunities to increase store visibility within the local area
- Drive customer loyalty through creative and relevant engagement efforts
What We're Looking For
- Bachelor's degree in Business, Hospitality, or any related field
Must have:
- Minimum of 2 years of experience in a supervisory capacity within the retail or quick-service restaurant sector.
- Strong leadership capabilities, experience managing frontline teams, and the ability to oversee daily operations while maintaining high standards of service and efficiency
- Knowledge in analyzing store performance data and presenting insights to management. Executing store promotions within the local community
