RETAIL OPERATIONS MANAGER

Job Description

We are seeking a responsible and experienced Retail Operations Manager to oversee the daily operations of our mini-mart / convenience store business in Singapore. The candidate will be responsible for managing store performance, inventory control, staff supervision, customer service standards, sales growth, and overall operational efficiency.

The Retail Operations Manager will ensure smooth day-to-day operations while maintaining high service quality, compliance with company policies, and profitability targets.

Key Responsibilities

• Manage and supervise daily retail store operations.
• Oversee opening and closing of store operations.
• Monitor sales performance and implement strategies to increase revenue.
• Ensure proper stock management, replenishment, and inventory control.
• Coordinate with suppliers and vendors for product purchasing and delivery schedules.
• Maintain optimal stock levels and minimize stock losses or expired products.
• Supervise retail staff, cashiers, and store assistants.
• Prepare staff duty rosters and manage manpower scheduling.
• Train employees on customer service, POS systems, store procedures, and hygiene standards.
• Ensure excellent customer service and handle customer feedback or complaints professionally.
• Monitor cash handling, daily sales collection, and financial reporting.
• Ensure compliance with Singapore retail regulations, workplace safety, and hygiene requirements.
• Maintain cleanliness and proper visual merchandising of the store.
• Prepare operational reports, stock reports, and sales analysis for management review.
• Implement promotional activities and marketing campaigns to improve customer traffic.
• Coordinate with management on business expansion and operational improvements.

Job Requirements

• Diploma or Degree in Business Administration, Retail Management, Operations Management, or related field.
• Minimum 3-5 years of experience in retail operations, supermarket, convenience store, mini-mart, or provision shop management.
• Strong leadership and team management skills.
• Good knowledge of inventory management and retail operations.
• Familiar with POS systems and retail software.
• Ability to work in a fast-paced retail environment.
• Good communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Able to work on weekends, public holidays, and shift schedules when required.
• Knowledge of Singapore retail regulations and workplace safety standards is an advantage.

Preferred Skills

• Staff management and training
• Inventory & stock control
• Customer relationship management
• Sales and revenue monitoring
• Supplier and vendor coordination
• Retail merchandising
• Financial and operational reporting
• Problem-solving and multitasking
• Skills Required - Retail Operations Manager
• Retail Operations Management
• Inventory & Stock Control
• Store Administration
• Staff Supervision & Team Leadership
• Customer Service Management
• Sales Monitoring & Revenue Growth
• Cash Handling & POS System Operation
• Vendor & Supplier Coordination
• Merchandising & Product Display
• Purchasing & Procurement Management
• Retail Compliance & Safety Management
• Problem-Solving & Decision-Making Skills
• Communication & Interpersonal Skills
• Time Management & Multitasking
• Microsoft Office (Excel, Word, Outlook)
• Reporting & Documentation Skills
• Workforce Planning & Staff Scheduling
• Complaint Handling & Customer Relationship Management
• Business Operations Coordination
• Operational Planning & Process Improvement