Retail Operations Manager

5-8 Years

Not Disclosed

This job is no longer accepting applications

Job Description

Key Responsibilities

1. Mall Operations and Facilities Management

Oversee daily operations of the retail center, ensuring all facilities, equipment, and common areas are properly maintained.
Coordinate with engineering, security, housekeeping, and maintenance teams to maintain operational efficiency.
Ensure the property meets high standards of cleanliness, safety, and functionality.

2. Tenant Management

Build and maintain strong relationships with tenants and retailers.
Ensure tenant compliance with lease agreements, mall policies, and operating guidelines.
Support tenant onboarding, store openings, renovations, and operational concerns.

3. Financial and Commercial Performance

Manage and monitor the retail centers operating budget and expenses.
Support revenue generation initiatives and assist in achieving occupancy and leasing targets.
Provide reports and insights on operational performance, customer traffic, and tenant productivity.

4. Customer Experience and Visitor Engagement

Ensure the retail center delivers a welcoming and enjoyable experience for shoppers and visitors.
Implement initiatives that enhance customer satisfaction and increase foot traffic.
Address customer feedback and operational issues promptly.

5. Marketing and Events Coordination

Collaborate with the marketing team to support mall-wide promotions, seasonal campaigns, and special events.
Ensure operational readiness for events, product launches, and promotional activities.

6. Compliance and Risk Management

Ensure compliance with local regulations, safety standards, and company policies.
Implement emergency preparedness plans and risk management procedures.
Coordinate with government agencies for inspections, permits, and compliance requirements.

7. Team Leadership

Lead and supervise operations, facilities, and support staff within the retail center.
Set performance standards and monitor staff productivity and service quality.
Foster a culture of teamwork, accountability, and excellent customer service.

Qualifications

Bachelors degree in Business Administration, Property Management, Real Estate, Engineering, or a related field.
At least 5–8 years of experience in mall management, retail operations, property management, or facilities management.
Proven experience in managing commercial properties or large retail establishments.
Strong leadership, organizational, and problem-solving skills.
Excellent communication and stakeholder management abilities.

Key Competencies