Retail Operations Excellence Associate

The Retail Operations Excellence Associate will be the core enabler of Lazada Philippines Retail team by building structured operations, facilitating back-office governance, and strengthening local usage of the end-to-end retail supply chain management platform. Guided by the motto of Support, Anticipate, and Control, this role is central to ensuring that operational excellence, profitability control, and process compliance come together to drive business resilience.

Furthermore, you will also collaborate with Regional Retail Ops Excellence in aligning local operational frameworks with regional standards, rolling out system enhancements, and contributing to the development of best practices and SOPs across markets.

We are looking for an empathetic professional who consistently does what's right, embodying the core value of supporting others, anticipating challenges, and maintaining effective control to drive sustainable success.

Key Responsibilities

You will focus on six Key Pillars:

• Supply Chain Management Platform Champion

You will act as the primary point of contact for the Lazada Philippines Retail team in utilizing the internal supply chain and back margin management systems. By guiding Retail Buyers in using these tools effectively, you will help reduce billing discrepancies, ensure timely back margin submissions, and streamline contract encoding.

• SOP & Governance Facilitator

In this role, you will be responsible for managing SOPs that govern PH Retail's operational workflows. Your mission is to ensure that all processes are well-documented, accessible, and audit-ready to reduce risk of errors and support consistent execution across teams. Your contributions will directly improve the transparency and compliance of our operating procedures.

• Profitability Watch-Guard

You will monitor profitability through back margin submission tracking within the Retail P&L dashboard, ensuring alignment with financial P&L targets such as Gross Margins and Profit Contributions. Collaborating with Finance and Retail Business Strategy & Planning teams, you will interpret data, flag discrepancies, and propose corrective actions to ensure accurate contribution margin reporting and strategic alignment with commercial priorities.

• Back Office Operations Accelerator

You will co-lead the orchestration of back office tasks to keep operational workflows smooth and responsive. This includes managing key routine checks such as the billing sharing sessions and back margin submission panels to ensure fast request turnaround and strong alignment between internal teams. Your work will play a central role in accelerating issue resolution and reducing backlog.

• Risk Management & Operational Control

You will identify operational vulnerabilities and proactively implement control measures that prevent SOP violations.

• Ad-Hoc Project Driver

You will contribute to cross-functional projects that drive measurable value.

Job Requirements

What You Bring:

• You are structured, reliable, well-organized, and collaborative, with capabilities in navigating between small details to broader business logic.

Qualifications:

• Minimum 3 years of experience in back-office operations, finance, or business process management in the retail or e-commerce industry with a knowledge of Retail trading terms and back-margin is highly appreciated
• Well-organized with strong documentation capabilities, paired with high attention to detail and a sharp eye for process optimization
• Intermediate skill level in Excel, with expectation of level up knowledge while joining
• Familiar on financial reconciliation processes, or internal control frameworks
• Excellent collaboration skills with proven stakeholder management ability across internal functions (Finance, Commercial, Supply Chain, Strategy & Planning)
• A driven professional who works well in teams, adapts quickly between planning and hands-on execution, and remains steady in fast-changing environments

What Success Looks Like

In your first 6-12 months, you will:

• Be creative and continuously improve metrics related to back margin submissions, contract accuracy, and billing confirmations
• Enhance PH Retail's financial control in collaboration with Finance and Strategy & Planning Teams
• Find ways to streamline our teams back-office workload
• Take ownership of ad-hoc initiatives that drive impacts to our Retail business