Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Work From Home)
What is your mission
We are looking for a Retail Execution Specialist to oversee the complete retail order lifecycle, ensuring accurate order execution, seamless supply chain coordination, retailer compliance, and efficient order fulfillment across major United States retail channels. This role is responsible for managing purchase orders, monitoring order pipelines, coordinating with warehouse and logistics teams, processing and validating Electronic Data Interchange transactions, maintaining accurate NetSuite Enterprise Resource Planning records, reconciling retailer order data, and supporting month-end order activities. The position plays a critical role in preventing chargebacks through strict compliance with retailer requirements, analyzing order discrepancies, maintaining audit-ready documentation, preparing operational reports, and driving continuous process improvements to support operational excellence, fulfillment accuracy, and strong retail partner relationships.
You will provide the best service to our partner brands by performing these tasks:
- Process and manage purchase orders from major United States retail partners, ensuring accurate and timely order execution.
- Monitor the complete order lifecycle from purchase order receipt through fulfillment confirmation to ensure no delays or missed activities.
- Coordinate with supply chain, warehouse, and logistics teams to support on-time and accurate order fulfillment.
- Identify and resolve order discrepancies, short shipments, quantity mismatches, and fulfillment issues before escalation.
- Manage inbound and outbound Electronic Data Interchange transactions, including 850 Purchase Orders, 856 Advance Ship Notices, 810 Invoices, and 860 Order Changes.
- Validate the accuracy and completeness of Electronic Data Interchange data and resolve transmission, mapping, or processing errors.
- Ensure compliance with retailer-specific Electronic Data Interchange standards, specifications, and transaction requirements.
- Maintain accurate and audit-ready Electronic Data Interchange logs, transaction records, and issue-resolution documentation.
- Enter, update, and manage sales orders, fulfilment records, and order transactions within NetSuite Enterprise Resource Planning.
- Reconcile NetSuite Enterprise Resource Planning data against retailer portals and order management systems to ensure data integrity.
- Support month-end order reconciliation activities and identify open, incomplete, or unbilled orders.
- Develop and maintain Standard Operating Procedures, process documentation, and audit-compliant records within NetSuite.
- Monitor compliance with retailer requirements involving labelling, packaging configurations, shipping schedules, and purchase order terms.
- Ensure adherence to retailer routing guides, vendor compliance standards, On-Time In-Full requirements, and delivery window management.
- Track, analyse, and report chargeback occurrences, conduct root-cause analysis, and implement corrective actions.
- Monitor retailer compliance updates and communicate changes and requirements to internal stakeholders.
- Prepare daily and weekly order status reports, exception logs, and operational reporting metrics.
- Communicate proactively with United States-based stakeholders regarding order status, escalations, issue resolution, and fulfilment performance.
- Participate in operational reviews, team meetings, and continuous process improvement initiatives.
Who are we looking for
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field preferred.
- 3–6 years of experience in retail operations, order management, or supply chain coordination supporting United States retailers.
- Direct experience supporting one or more major retail customers such as Target, Best Buy, Costco, Sam's Club, or Walmart.
- Experience supporting consumer products, retail brands, or high-volume retail environments preferred.
- Working knowledge of Electronic Data Interchange transactions, including 850 Purchase Orders, 856 Advance Ship Notices, 810 Invoices, and 860 Order Changes.
- Understanding of Electronic Data Interchange data flows, transaction management, validation processes, and error resolution.
- Working knowledge of NetSuite Enterprise Resource Planning, including order entry, fulfilment processing, reporting, and reconciliation activities.
- Experience managing the complete order lifecycle from purchase order receipt through fulfilment and reporting.
- Experience with retailer compliance programs, routing guides, vendor requirements, and chargeback prevention practices.
- Knowledge of On-Time In-Full metrics, retailer shipping compliance standards, and delivery performance requirements.
- Strong organizational skills with the ability to manage multiple orders, deadlines, and priorities simultaneously.
- Exceptional attention to detail with a focus on order accuracy, compliance, and error prevention.
- Strong analytical and problem-solving skills with the ability to identify issues and implement effective corrective actions.
- Excellent written and verbal English communication skills for collaboration with United States-based stakeholders.
- Proactive mindset with strong ownership, accountability, and commitment to continuous process improvement.
- Ability to thrive in a fast-paced environment while maintaining accuracy and operational excellence.
Company Perks:
- Above-industry salary package and incentives
- Comprehensive HMO benefits and life insurance from day 1
- Free learning and development courses for your personal and career growth
- Dynamic company events
- Opportunities for promotion
- Free meals and snacks
