Retail Distribution Support Analyst - Renewal

MediCard Phils., Inc.is one of the country's leading HMOand the only HMOfounded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCardnow boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCardis currentlylooking for assertive, dynamic and energetic individuals to fill up the following vacancy:

This role plays a pivotal part in driving the success of the sales team by actively supporting the promotion and sale of MediCard Retail HMO plans. It encompasses a wide range of responsibilities, including delivering critical administrative assistance, addressing agent inquiries with efficiency, and ensuring a seamless and streamlined sales process. By bridging operational needs and sales execution, this role is instrumental in enhancing productivity and achieving sales objectives.

01. MediCard Agent Support: Serving as the point of contact for MediCard agents, addressing inquiries, and providing clear guidance on MediCard Retail HMO plans, processes, and tools.
02. Problem Resolution: Investigating and resolving MediCard agent concerns regarding policies or administrative errors promptly and professionally. Escalate other problems not within the scope or authority, such as benefits, claims, etc.
03. Issue Escalation: Coordinating with internal teams, such as IT, operations, or sales, to escalate and address complex challenges faced by agents.
04. Sales Assistance: Assist MediCard agents with policy renewals and changes. Follow up with agents to ensure all necessary documentation is completed.
05. Administrative Tasks: Maintain accurate records of customer interactions, sales activities, and policy details.
06. Documentation and Reporting: Maintaining accurate records of MediCard agent inquiries, issues, and resolutions while generating insights to improve overall processes.
07. Customer Experience Enhancement: Support MediCard agents in delivering a positive client experience by ensuring smooth operations and resolving challenges effectively.
08. Training and Development: Stay updated on industry trends, new products, and changes in health insurance regulations. Attend training sessions as required.
09. Compliance: Ensure all sales activities comply with company policies and regulatory requirements.