Retail Customer Service Representative

Key Responsibilities

• Maintain the highest level of service standards for our customers via phone, email and chat.
• Provide accurate, valid and complete information by using the right methods/tools.
• Maintain customer accounts, including updating information and processing orders.
• Handle data entry tasks efficiently.
• Promptly respond to both internal and external inquiries.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
• Provide comprehensive administrative support.
• Collaborate with various departments to ensure seamless operations.
• Follow communication procedures, guidelines and policies.
• Assist the Customer Service Manager in day-to-day operations.

Qualifications & Skills

• Proficiency in MS Office suite (Excel, Outlook).
• Minimum of 1 year experience in Customer Service.
• Confident and articulate communicator with exceptional verbal and written skills.
• Strong attention to detail and a commitment to task completion.
• Ability to work effectively within a team environment or autonomously.
• Good working knowledge of ERP systems (Pronto highly regarded).