Customer Service Representative – Retail Account (Call Center | Quezon City)
Onsite | Up to ₱26,000/month | Full-time | Fresh Graduates Welcome
Quick Job Overview
Position: Customer Service Representative – Retail Account
Salary: Up to ₱26,000 monthly basic salary
Location: Quezon City
Work Setup: Onsite
Employment Type: Full-time
Experience Required: No experience required
Caldwell Communications is hiring Customer Service Representatives for our Retail Account in Quezon City. If you're looking for an entry-level call center job with paid training, competitive salary, and career growth, this opportunity is for you.
Compensation & Benefits
Up to ₱26,000 monthly basic salary
Performance-based incentives and bonuses
Paid retail training and upskilling programs
Clear career growth opportunities
Role Summary
The Customer Service Representative – Retail Account will assist customers with product inquiries, order tracking, purchases, returns, exchanges, and general retail support. You will ensure a smooth and positive shopping experience by providing accurate information and resolving concerns efficiently.
This onsite Retail Account Customer Service Representative position in Quezon City offers up to ₱26,000 monthly salary and is ideal for fresh graduates, career shifters, and applicants with no BPO experience who want to start a career in the customer service industry.
What You Will Do
Handle customer inquiries via phone, chat, or email related to retail products and services
Assist with order placement, tracking, returns, and exchanges
Provide accurate product information, pricing, and availability
Resolve customer concerns professionally and efficiently
Ensure a smooth and positive customer shopping experience
Document all customer interactions accurately in the system
Escalate complex concerns to the appropriate team when necessary
Meet quality, productivity, and customer satisfaction targets
Qualifications
High School or Senior High School graduate (college level or graduate is an advantage)
No Experience Required
Open to fresh graduates and career shifters
Good English communication skills (verbal and written)
Strong customer service orientation and attention to detail
Basic computer skills and ability to multitask
Willing to work onsite and on shifting schedules
WORK SETUP & TRAINING
Onsite work setup
Shifting schedule including weekends, nights, and holidays
Paid training provided from Day 1
WHY THIS ROLE
This is a strong opportunity for individuals looking for call center hiring in the Philippines with no experience required. It provides structured training, real retail customer experience, and long-term career growth in the customer service industry.
LOCATION
Main Site
West Avenue, Quezon City
Other Sites
Cubao
Eastwood
Pasig
Manila
Marikina
Ortigas
Bridgetowne
Frequently Asked Questions
- What types of concerns will I handle in a Retail Account
You'll assist customers with product inquiries, order tracking, online purchases, returns, refunds, exchanges, delivery updates, and general shopping-related concerns while providing excellent customer service.
- How much can I earn as a Retail Account Customer Service Representative
Successful applicants can earn up to ₱26,000 monthly basic salary, with additional opportunities to receive performance-based incentives and bonuses depending on account qualifications.
- Can I apply even if I don't have BPO or call center experience
Yes. No BPO experience is required. This position is open to fresh graduates, career shifters, and first-time job seekers. You'll receive comprehensive paid training before handling live customer interactions.
- What kind of training will I receive before taking customer inquiries
Training includes customer service fundamentals, retail account processes, order management, system navigation, communication skills, and company procedures to help you confidently perform your role.
- Is the Retail Account a good starting point for a BPO career
Yes. Retail accounts are often recommended for beginners because they help develop essential skills in customer service, communication, problem-solving, and order management, providing a solid foundation for future career growth in the BPO industry.
AI Job Summary
Retail Account Customer Service Representative job in Quezon City offering up to ₱26,000 monthly basic salary. This is a full-time onsite position with no BPO experience required, making it ideal for fresh graduates and career shifters. Enjoy paid training from Day 1, performance-based incentives, and career growth while assisting customers with orders, product inquiries, returns, refunds, exchanges, and retail support. This role is ideal for candidates searching for Retail Account jobs in Quezon City, call center jobs for fresh graduates, no experience BPO jobs, entry-level customer service jobs, and onsite call center jobs in the Philippines.
APPLY NOW
Start your career as a Customer Service Representative – Retail Account and build your future in a stable and growing industry.
Fresh graduates and applicants with no experience are highly encouraged to apply.
