Job Description
Oversees daily operations, ensuring a seamless guest experience and efficient management of staff. This role involves supervising front-of-house and back-of-house activities, maintaining high service standards, and driving operational excellence to meet business objectives.
Responsibilities
Manage day-to-day operations of the restaurant
Delegate tasks to restaurant staff and supervise their performance.
Lead the staff in actively learning the products, services, and campaigns / updates of the brand.
Train employees on customer service best practices.
Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.
Ensuring that all restaurant expenses are within budget and identifying ways to decrease operational costs.
Coordinate with purchaser and order supplies, as needed (like takeaway cups, coffee, milk, and other ingredients).
Taking inventory of restaurant supplies and ordering new stock as needed.
Receiving delivered restaurant supplies and verifying that the correct items and quantities have been delivered.
Maintain updated records of daily, weekly, and monthly revenues and expenses.
Manage dining reservations.
Suggesting new menu items based on customers preferences and feedback.
Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
Resolving customer complaints regarding food quality and customer service and escalating these whenever necessary.
Ensure all cafe areas meet sanitation and safety standards.
Nurture friendly relationships with customers to increase loyalty and boost our reputation.
Identifying strategies to retain and attract customers.
Keep an in-depth knowledge of the restaurant menu, beverages, and other product offerings.
Updating signages and displays to attract customers such as the store merchandise shelves.
Open or close the restaurant (when responsible for the first or last shift).
Inform the next Shift Supervisor about pending tasks.
Report maintenance and training needs.
