A. Ensures Customer Satisfaction
- Executes Quality Service and Cleanliness Standards of the Restaurant
- Ensures an environment of Customer Awareness by supervisors and staff; monitors Customer Feedback; follows up on complaints and takes corrective actions to ensure Customer Satisfaction.
B. Oversees the Implementation of Sales Building Activities of the Restaurant
- Recommends, coordinates, and assists in implementing Sales Building Programs with the Operations/ Concept Manager.
- Conducts analysis and evaluation of current marketing trends and program results.
C. Manages Employee Relations and Productivity
- Assists in selecting new personnel; recommends promotions and oversees the execution of training and development of the personnel in his/her Restaurant.
- Coaches employees to ensure their understanding of Company Quality Service and Cleanliness standards.
- Ensures timely completion of performance appraisals within the restaurant according to guidelines; conducts formal performance appraisals of supervisors and validates the performance of staff members accomplished by the supervisors.
- Maintains positive employee relations by promoting Teamwork and administering fair feedback and communication systems within the restaurant.
D. Manages Financial Resources
- Monitors Sales, Labor Costs, and other controllable costs by identifying deviations from desired/ planned results.
- Manages inventory of all supplies issued to his department.
- Controls restaurant expenses according to plan/ budget; reviews store performance weekly; conducts business reviews periodically and makes recommendations accordingly.
- Develop and execute a corrective action plan on identified cost deviations from any of the above.
E. Performs and Completes Necessary Reports and Administrative Requirements on Time
- Staff Schedules
- Validates Payroll Computation
- Validates Tip Computation
- Operations Sales Report
- Periodic Reports
- Other reports required by his/her superior
F. Assumes Command Responsibility for the Disciplines, Attendance, and Job Performance of all Personnel under Him/Her.
I. Trains New Hires (Supervisors/ Staff)
J. Performs Other Related Duties and Functions Assigned by his/her Superior
JOB SPECIFICATIONS:
- Graduate of any four (4) year course
- With at least three (3) years of working experience in the same position, preferably in a Casual Dining and/or Fine Dining Restaurant
- Knowledgeable in P&L, Store Marketing, and People Management
- Ability to Interview, Hire, and Train staff
- With Excellent Communication Skills
- Can work long hours
- Available to start ASAP
- Willing to be assigned at SM Baguio
JOIN US!
- Excellent career growth and development opportunities
- Competitive salary and Service Charge
- With Sales Incentives
- 10% discount on all Viva Food Restaurants
