Restaurant Manager

2-5 Years

Job Description

Duties And Responsibilities

Oversee the day-to-day operations of the restaurant to ensure smooth and efficient service.
Drive sales growth and achieve revenue, profitability, and operational targets.
Monitor and control food, labor, and operating costs to maximize profitability.
Lead, supervise, coach, and develop restaurant employees to maintain high performance.
Ensure excellent customer service and promptly resolve customer concerns and complaints.
Implement and enforce company policies, standard operating procedures (SOPs), and service standards.
Monitor food quality, cleanliness, sanitation, and compliance with food safety regulations.
Manage inventory, ordering, receiving, and stock control to minimize waste and shortages.
Prepare operational, sales, and financial reports for management.
Analyze sales trends and implement action plans to improve business performance.
Coordinate with the Kitchen, Finance, Human Resources, Marketing, and Supply Chain teams to support branch operations.
Ensure compliance with government regulations, permits, licenses, and labor laws.
Conduct regular staff meetings, performance evaluations, and training sessions.
Oversee scheduling, manpower planning, and employee productivity.
Support local store marketing activities and community engagement initiatives to increase customer traffic.
Ensure the branch meets company standards for safety, security, and asset protection.
Perform other duties as assigned by management.

Qualifications

Bachelor's Degree in Hospitality Management, Business Administration, Hotel and Restaurant Management, or a related field.
At least 2-3 years of experience in restaurant management, preferably as a Branch Manager, Restaurant Manager, or Operations Manager.
Strong leadership and people management skills.
Proven ability to achieve sales and profitability targets.
Excellent customer service, communication, and interpersonal skills.
Strong knowledge of restaurant operations, inventory management, cost control, and food safety standards.
Proficient in Microsoft Office and restaurant POS/reporting systems.
Strong analytical, problem-solving, and decision-making skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Willing to work flexible hours, including weekends and holidays.

KEY COMPETENCIES