Job responsibilities:
1.Residence Operations Management
- Oversee and manage all day-to-day operations of the private residence to ensure seamless functionality
- Develop, implement, and maintain high service standards and household operating procedures
- Ensure the property is maintained at the highest level of cleanliness, presentation, and organization
- Conduct routine property inspections and proactively address maintenance needs
- Coordinate seasonal preparation and preventive maintenance programs
2.Staff Management & Leadership
- Lead, recruit, train, and supervise all household staff (butlers, housekeepers, chefs, drivers, security, etc.)
- Develop staff schedules and ensure optimal workforce allocation
- Oversee payroll coordination and timekeeping accuracy (where applicable)
- Conduct structured performance evaluations and provide ongoing coaching
- Foster a culture of professionalism, discretion, accountability, and service excellence
3.Budget & Financial Administration
- Develop and manage the annual household operating budget
- Monitor expenditures, control costs, and ensure financial efficiency
- Oversee procurement, purchasing, and inventory management
- Maintain accurate financial records and expense reporting
- Negotiate and manage vendor contracts and service agreements
4.Vendor & Contractor Management
- Establish and maintain strong relationships with external vendors and service providers
- Source and evaluate contractors for maintenance, renovation, and specialty services
- Supervise project execution to ensure quality, timeliness, and budget compliance
- Ensure adherence to safety regulations and property standards
5.Principal & Guest Relations
- Coordinate travel arrangements, logistics, and private events for the homeowner
- Deliver and oversee VIP-level hospitality for family members and guests
- Anticipate the needs and preferences of the Principal with discretion and foresight
- Maintain strict confidentiality regarding personal, financial, and operational matters
6.Security & Risk Management
- Develop and implement comprehensive safety and emergency protocols
- Coordinate closely with security personnel and relevant authorities when necessary
- Safeguard physical assets, sensitive information, and household operations
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- Minimum 3-5 years of experience in luxury residence or hospitality management
- Strong leadership and team management skills
- Excellent organizational and communication skills
- High level of discretion and integrity
- Ability to work flexible hours as required
- Fluent English and Mandarin required; additional languages a plus
