As a Reserve Pool Officer at City Savings Bank acts as a flexible, traveling reliever for branch positions, including Branch Operation Heads, Branch Service Officers, and Associates. They ensure operational continuity, high-quality service, and regulatory compliance while covering for absent personnel. Key duties involve managing daily branch operations, supervising cash vault/ATM operations, and performing account transactions.
Key Responsibilities
- Branch Reliever: Serves as a backup for crucial positions, including Branch Service Officer (BSO) or Branch Operation Head.
- Operations Oversight: Supervises day-to-day branch transactions, ensuring efficiency and strict compliance with bank policies.
- Cash and ATM Management: Handles cash vault operations, ATM management, and ensures accurate cash movements.
- Service Delivery: Ensures excellent client service while maintaining operational efficiency.
- Reporting and Compliance: Manages compliance with regulatory requirements (Bangko Sentral ng Pilipinas) and internal procedures.
Qualifications
- Excellent interpersonal and communication skills (written and verbal).
- High proficiency in the local dialect.
- Strong marketing and leadership skills.
- Willingness to travel extensively to various branches.
- Previous experience in branch operations (teller, account management) is often required.
