Reserve/Pool Officer - Angeles Branch based

At the Philippine Bank of Communications, we aim to nurture and develop empowered, inspired and equally committed employees under a learning and mentoring organization. Grow your career with us as Branch Services Officer under the Branch Banking Group.

The Reserve/Pool Officer performs the full range of teller, vault/ATM operations, account opening and TD transactions for the Bank in accordance with set policies and procedures to achieve passing Internal, Compliance and BSP audits. He/She is responsible to ensure timely investigation of AMLA alerts/STR/CTR/Infractions/Fraudulent et al, reporting and submission of required documents.

The Branch Service Officer has responsibility and empowerment to review, and approve select transactions he/she did not process such as but not limited to: account opening for Savings and Payroll Accounts; Account Maintenance transactions; sign MC's jointly with another officer; etc.

The Branch Service Officer contributes to cost savings initiatives of the branch without prejudice in assuring confidentiality of bank/clients records. He/she engages clients to open new accounts and/or seek growth opportunities through cross-selling and account consolidation in a consistently efficient, delightful and customer-centric manner to achieve set sales related targets and quotas.

Optimal Productivity

• Perform regular tellering transactions such as but not limited to: receive deposits, process withdrawals, issue Manager's Check/Demand Draft, accept and process payments for telegraphic transfers, among others
• Plan and manage cash requirements and holding of the branch
• Deliver/pick-up cash to/from clients/branches/BSP; acting as the official representative to BSP for cash requirements (as may be authorized) If applicable
• Process account opening and maintenance requests such as but not limited to creation of CIF, and acceptance and posting of initial deposits
• Review and approve documentary requirements for account opening and maintenance transactions processed by another branch personnel
• Prepare accurate MIS reports, CSTP, OLKRIR, BIR/SSS Payments, etc.
• Manage CTR/AMLA alerts on a timely basis

Transaction Approval

• Approve transactions not processed by her, such as but not limited to:
• Account Opening – Savings and Payroll Accounts
• Account Maintenance
• Co-sign MC's with another officer
• Other transactions based on Designation/Delegation authority granted by the Branch Service Division Head

Customer Satisfaction

• Provide client with service options
• Deliver delightful experience with every client interaction

Satisfactory Audit Ratings

• Comply to bank (Internal Audit and Compliance) and regulatory policies and procedures
• Perform quality and risk review of teller/new account transaction media and account documents
• Escalate incidents, suspicious or fraudulent issues that are non-compliant to bank policies and standards

Cross Sell/Deepening

• Deepening of relationship (account erosion/account attrition)
• Up sell and cross sell via referrals

Others:

• Perform other tasks which may be assigned by the immediate superior from time to time.

Qualifications

• Bachelor's degree in any business-related course
• At least 3-5 years of branch banking experience/with exposure in tellering and new accounts (preferably in a supervisory role)
• Willing to be assigned in Angeles Branch.

If you are interested or you know someone you can refer, you may send an email at [Confidential Information] with Position_Full Name as your email subject.

Thank you.

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