We are looking for a highly organized and detail-oriented Reserve Sales and Service Officer to oversee branch operations, ensure regulatory compliance, maintain strong internal controls, and deliver excellent customer service.
Key Responsibilities
Branch Operations & Compliance
- Ensure all branch transactions are processed in accordance with bank policies, procedures, and internal controls.
- Oversee account opening, KYC/AMLA compliance, file maintenance, and issuance of banking documents and instruments.
- Monitor clearing operations and ensure timely processing of check deposits.
Cash & Vault Management
- Manage vault operations, cash-in-vault (CIV) levels, and cash transfers.
- Safeguard cash, accountable forms, ATM cards, collateral documents, and other items under branch custody.
- Maintain accurate records and perform end-of-day balancing and reconciliations.
Customer Service & Risk Management
- Handle customer concerns and ensure prompt resolution of complaints.
- Coordinate with clients on returned checks, transaction verifications, and other operational matters.
- Conduct periodic reviews and recommend improvements to branch controls and processes.
Reporting & Regulatory Compliance
- Prepare, review, and submit branch reports accurately and on time.
- Ensure compliance with requirements of Head Office, BSP, AMLC, and other regulatory agencies.
- Monitor reconciliations and outstanding items to maintain operational integrity.
Leadership & People Management
- Supervise branch operations staff and ensure adherence to bank policies and service standards.
- Conduct performance evaluations, recommend training and development programs, and foster a culture of teamwork and accountability.
- Support branch business growth through cross-selling initiatives and client engagement activities.
