Reservations Manager

Locals only

Role Description

This is a full-time on-site role located in Makati for a Reservations Manager at Canyon Hotels and Resorts. The Reservations Manager will oversee and manage the reservations process, ensuring a seamless booking experience for guests. Daily responsibilities include managing and coordinating all reservation activities, providing exceptional customer service, supporting the sales team to maximize occupancy and revenue, and training team members on reservation systems and processes. The role requires collaboration with other departments to ensure customer satisfaction and operational efficiency.

Key Responsibilities

• Team Leadership: Supervise, train, motivate, and schedule reservation agents.
• Revenue Maximization: Implement sales techniques, set targets, and work with Revenue Management to achieve occupancy and rate goals.
• Customer Service: Ensure quick, friendly, and knowledgeable handling of all guest inquiries (calls, emails) and complaints, monitoring call quality.
• System & Data Management: Manage reservation software, monitor call distribution systems, and prepare reports (forecasts, arrivals).
• Interdepartmental Coordination: Collaborate closely with Front Office, Sales, and other departments for seamless operations.
• Process Improvement: Develop and update Standard Operating Procedures (SOPs) for the department.

Essential Skills & Qualifications

• Strong leadership, sales, and customer service skills.
• Excellent communication and problem-solving abilities.
• Proficiency in Microsoft Office Suite and reservation/booking systems.
• Experience in hotel reservations/sales, often supervisory/management level.