Department
Revenue and Risk Management
Employee Type
Probationary
Job Summary
- responsible for handling room reservation inquiries, processing bookings, and providing excellent customer service to guests through various communication channels
- ensures accurate reservation records, maximizes room occupancy, and supports the hotel's revenue goals while maintaining high guest satisfaction
Requirements
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field
- previous experience in reservations, hotel front office, customer service, or a similar role is an advantage
- knowledge of hotel reservation systems and property management systems (PMS), particularly Djubo, is preferred
- proficient in Microsoft Office applications
- excellent verbal and written communication skills
- strong customer service orientation and attention to detail
- ability to work flexible schedules, including weekends and holidays
Experience Range Range (Years)
0 - 2 years
Job posted on
2026-08-07
