Job Description
• Increase membership
• Increase market area
• Encoding patron information in the database system
• Execution of promotion and events
• Handle transactions and customer concerns
• Membership registration of patrons to Solaire Rewards Program for walk-in guests in Solaire Rewards counters, online registration, acquired on the Casino floor or referred by slots, tables, and other outlets inside the premises.
• Updating of patron's details in the system, considering the confidentiality of all customer information.
• Maintenance of membership in terms of replacement and upgrade of accounts
• Assistance in kiosk transactions such as offers and membership inquiries, offer redemption and draw activations.
• Assistance in registration of Casino events and tournaments
• Hosting raffle draws or events.
• Handling customer concerns and queries regarding Solaire Rewards program.
• Provide a high standard of customer service in the counter and events operations.
• Establish a warm rapport and willingness to listen always and act with a smile and positive attitude to all patrons.
• Issue vouchers, gift certificates and promotional entitlements of the patrons.
• Provide general information of the F&B outlets, retail outlets at the Shoppes, and other facilities in the property.
• Execute events and promotions, provide information to the members, and encourage them to participate in the events and promotions.
Requirements
• Highly motivated and customer service oriented
• Excellent written and verbal communication skills
• Computer systems and Microsoft office literate
• Excellent detail orientation and follow up skills.
• Ability to think of solutions quickly
