Representative, Customer Service, SYF Cebu

Job Summary:

Responsibilities:

. Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s)

. Resolve credit inquiries on new accounts

. Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction

. Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing

. Comply with over-all call quality standards

. Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Skills Requirements:

. Excellent English Verbal and written Communication Skills

. Ability and willingness to recognize, deliver on card service sales opportunities

. Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.

. Must have knowledge on basic Computers skills.

. Professional Phone etiquettes and ability to work with a Team

. Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers

. Must have knowledge on basic Computers skills.

Education Requirements:

. Must be able to finish at least 2 years in college

Physical Requirements:

. Should have good, wired internet connection of at least 30MBPS.

. Amenable to work from Home with a conducive workspace.

. Amenable to work onsite in Cebu.

. Amenable to work in a hybrid set-up.