Representative, Customer Service (Pooling)
- Posted 4 months ago
- Be among the first 10 applicants
Job Description
Disclaimer: Please note that this job posting is for pooling purposes only. We are currently collecting applications from interested candidates for potential future opportunities. Should a relevant opening become available, we will reach out to qualified applicants accordingly. Thank you for your understanding!
Responsibilities
Job Family Group
Customer Service Operations
Responsibilities
- Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
- Resolve credit inquiries on new accounts;
- Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
- Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
- Comply with over-all call quality standards;
- Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.
- Completed at least 2nd year in College or 2-year Associate course
- Must have at least 30 mbps wired internet connection
- Excellent English Verbal and written Communication Skills
- Ability and willingness to recognize, deliver on card service sales opportunities
- Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers
- Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
- Must have knowledge on basic Computers skills.
- Professional Phone etiquettes and ability to work with a Team
- Amenable to work in a shifting schedule.
- Amenable to work in a hybrid set-up.
Job Family Group
Customer Service Operations
More Info
Key Skills
About Company
Skills:
Upselling, Attention To Detail, Fluent conversational and natural English proficiency, Handling escalated cases, Critical Thinking, Problem-solving, Customer service experience
Skills:
Ability to navigate and learn new and complex computer system applications, Familiarity with computer and Windows PC applications, Problem Solving
Skills:
Active listening skills, Technology skills, Computer navigation skills, Customer Service Orientation, Ms Office Applications, Problem Solving Skills
Skills:
Problem-solving, Tech-Savvy, Process-Oriented