Reporting Analyst (Workforce Management)

Job Description

The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing

workforce management reports and analytics. This role focuses on data analysis, report automation,

and providing insights to support decision-making across the organization.

Key Roles and Responsibilities

Design and develop workforce management reports and dashboards

Extract, analyze, and present workforce data and metrics

Automate routine reporting processes and data updates

Collaborate with stakeholders to understand reporting requirements

Ensure data accuracy and integrity in all reports

Create ad-hoc analyses and special project reports

Maintain report documentation and user guides

Train end users on report interpretation and usage

Required Knowledge and Skills

2+ years experience in reporting and data analysis

Strong analytical and data visualization skills

Knowledge of workforce management metrics and KPIs

Experience with business intelligence tools

Understanding of database structures and data relationships

Report automation and scheduling capabilities

Strong attention to detail and data quality

Technical Expertise and Tools

Business Intelligence platforms (Power BI, Tableau, Looker Studio)

Advanced Excel with pivot tables, formulas, and macros

SQL for database querying and data extraction

Workforce Management Systems reporting modules

Data visualization and charting tools

Report automation tools and schedulers

Basic scripting knowledge (PowerShell, VBA)

Personal Characteristics and Competencies

Strong analytical thinking and problem-solving

Excellent attention to detail and accuracy

Creative approach to data visualization

Customer service orientation for report users

Continuous improvement mindset

Ability to translate business requirements into reports