STRATEGIC STAFFING SOLUTIONS (S3)
Position: ServiceNow Reporting Analyst
Work Set-Up: Hybrid (Twice a week RTO)
Office Location: Ayala, Makati
Schedule: TBD
KEY RESPONSIBILITIES:
- Develop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations.
- Design and build interactive dashboards and reports to monitor performance and support business objectives.
- Analyze data to identify trends, patterns, and performance gaps within various ServiceNow modules.
- Define and set up thresholds, targets, and alerts to provide real-time visibility and predictive forecasts.
- Collaborate with business analysts, process owners, and IT teams to capture requirements and ensure alignment with organizational goals.
- Ensure data integrity, governance, and adherence to best practices for scalability and accuracy.
- Communicate findings and recommendations to various levels of management through reports and presentations.
- Troubleshoot data and configuration issues to ensure the ongoing reliability of performance measurement tools.
SKILLS:
- ServiceNow Modules Familiarity (ITSM)
- Reporting and Dashboard Creation
- Data analysis/visualization
- Key performance Indicator Development
