Job Description
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Drive the collection and preparation of new and existing data and sources with high level data management, analysis and visualization knowledge helping and supporting operations and clients in understanding the deliverable and final output.
Develop and maintain reporting and analytics solutions to internal and external clients.
Updates all other technical documents related to reporting deliverables, work instructions and development solutions.
Participate in the end-to-end lifecycle of business intelligence and analytics solutions and implementation from requirements gathering and analysis, to technical design, testing and deployment.
Must possess strong quantitative, analytical and technical aptitude skills.
Must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers.
1 to 2 years of related reporting and data analytics experience.
Must have a working knowledge or experience in Microsoft Power BI and MS Excel
Advance knowledge in MS SharePoint, MS PowerApps, MS Access, VBA Excel Macros, and SQL an advantage. Responsibilities:
Develop new reports as required and maintain existing reports for Service Desk and TEM.
Implement data collection systems and other strategies that optimize statistical efficiency and data quality
Acquire data from primary or secondary data sources and maintain data governance processes.
Identify, analyze, and interpret trends or patterns relating to key performance indicators in complex data sets.
Identify anomalies in various data sources.
Determine opportunities for automation using different technologies.
Develop ad hoc analysis or reports and communicate insights to business teams.
Other related duties as assigned. Minimum 1 year(s) of experience is required
