Report Analyst

Company Description

As our company continues to grow, we are pleased to open new opportunities for Healthcare Associates who are looking to build a rewarding career in the BPO industry with us. Strategic Office Support (SOS) is a Business Process Outsourcing (BPO) company based in eBloc 3, and Calex IT Park, Lahug, Cebu City. We specialize in delivering comprehensive support services to clients in the US healthcare sector. By working with a wide range of healthcare organizations, we help provide efficient administrative and operational assistance, allowing our clients to focus more on delivering quality patient care.

Role Description

The Reports Analyst is responsible for managing, analyzing, and transforming operational and workforce data into accurate, timely, and actionable reports, dashboards, and analytical outputs to support business decision-making. The role develops and maintains recurring and ad hoc reports, validates and reconciles data, identifies trends and anomalies, and improves reporting processes through automation. It also collaborates with Operations, Workforce Management, Shared Services, and other stakeholders to deliver reliable data solutions while ensuring data accuracy, integrity, consistency, privacy, confidentiality, and security.

Qualifications and Competency Requirements

Education

• Bachelor's degree in Statistics, Mathematics, Business Analytics, Information Systems, Computer Science, Management Information Systems, or a related field.

Experience

• 1–3 years of experience in reporting, data analysis, business intelligence, workforce analytics, data management, or a related field.
• Experience developing operational, workforce, performance, or management reports and working with large datasets from multiple sources.
• Experience in dashboards, spreadsheet trackers, process improvement, and reporting or workflow automation is preferred.

Technical Skills

• Proficiency in Microsoft Excel, including advanced formulas, data validation, manipulation, and analysis.
• Proficiency in Power BI or similar business intelligence and data visualization tools.
• Working knowledge of Power Query for data extraction, transformation, and cleansing.
• Knowledge of DAX and data modeling is preferred.
• Familiarity with SharePoint, Power Automate, workflow tools, multiple data sources, files, systems, databases, and basic SQL or relational databases is an advantage.
• Ability to troubleshoot data, reporting, refresh, and data-processing issues.

Skills and Competencies

• Strong analytical, critical-thinking, and problem-solving skills, with high attention to detail and data accuracy.
• Knowledge of data validation, reconciliation, and quality control.
• Ability to interpret complex data, generate actionable insights, and translate business requirements into effective reporting solutions.
• Strong written and verbal communication, organizational, and time-management skills, with the ability to manage multiple priorities and deadlines.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Strong accountability, ownership, and confidentiality when handling sensitive information.
• Continuous improvement mindset, with the ability to identify process optimization and automation opportunities.

Perks & Benefits

• Be part of a dynamic and supportive team
• Competitive salary + Benefits + Performance Bonuses
• Career growth opportunities

Virtual Hiring Process:

CV Screening → Initial Interview → Assessment → Final Interview/Account Validation → Job Offer

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