Replenishment Support Specialist

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth.

Position Summary

The Replenishment Support Specialist is an inside sales support role responsible for assisting the Sales team with inquiries related to active orders, current shipments, and system-related information. The role primarily involves responding to internal communications via instant messaging, shared inboxes, and phone calls, ensuring timely and accurate resolution of sales support requests. This position operates using a Salesforce-like platform to retrieve order, shipment, and account information, ensuring Sales teams receive real-time support to maintain smooth order fulfillment and customer satisfaction.

The role requires strong English communication skills, analytical thinking, and the ability to work efficiently in a fast-paced, high-volume support environment.

Key Responsibilities

• Respond to internal Sales team inquiries via instant messaging, shared inbox, and phone support.
• Provide accurate and timely information related to active orders, shipment status, and system data.
• Use internal CRM or order management platform (Salesforce-like system) to retrieve and validate order and account information.
• Support Sales teams across multiple US geographies and time zones (primarily Central Time ±1 hour).
• Monitor and manage shared inbox queues to ensure timely response and resolution of requests.
• Troubleshoot and resolve basic order and shipment-related issues or escalate when necessary.
• Maintain high levels of responsiveness and accuracy in all communications.
• Collaborate with internal teams to ensure order visibility and shipment accuracy.
• Document interactions and updates accurately within internal systems.
• Ensure adherence to service level agreements (SLAs) and operational guidelines.
• Support continuous improvement by identifying recurring issues and process gaps.

Qualifications

• Bachelor's degree or equivalent work experience preferred
• Experience in customer service, inside sales support, order management, logistics, or supply chain support is an advantage
• Experience working in a BPO or shared services environment is highly preferred
• Strong English communication skills (minimum B2 level or higher required)
• Excellent verbal and written communication skills
• Strong problem-solving and analytical thinking skills
• Ability to work in a fast-paced, high-volume support environment
• High attention to detail and accuracy in data handling
• Strong multitasking and time management skills
• Comfortable working night shift / graveyard shift schedules
• Team-oriented with strong collaboration skills
• Experience using CRM or order management systems (Salesforce or similar platforms preferred)
• Proficiency in MS Office tools (Excel, Outlook, Teams)
• Ability to navigate multiple systems while handling live inquiries