Renewals Specialist

Location: Taguig (5 days onsite per week)

Job type: Permanent (Direct hire with MNC)

1. Renewals Specialist

Salary: 40K PHP

Key Responsibilities

• Analyze installed base and subscription data to determine renewals

• Prepare pricing quotations using standard pricing templates

• Cross-check against prior quotes and contract terms for accuracy

• Liaise with Field Sales to adjust quotes based on customer feedback

• Respond to channel partner queries about pricing or quotation details

• Escalate exceptions or non-standard cases to senior team or HQ

• Create IT tickets to resolve system, licensing and user issues

• Assist with post-sale admin tasks and customer data updates

• Support team documentation and contribute to process improvement

Required Skills:

• 2 years of experience in sales support, commercial operations, customer services or similar roles

• Strong Excel skills (lookup functions, pivot tables, data entry accuracy, basic automation)

• Excellent communication and organizational skills

• Ability to work independently and manage repetitive processes with high attention to detail

2. Renewals Team Lead

Salary: 60K PHP

Key Responsibilities

Team Leadership

• Lead, coach, and support a team of Renewals Specialists.

• Manage team performance, productivity, and workload allocation.

• Support onboarding, training, and knowledge sharing.

Renewals Operations

• Oversee renewal quotation preparation and validation.

• Ensure SLA, quality, and accuracy standards are met.

• Handle complex quotations, pricing exceptions, and escalations.

• Ensure data integrity across systems and tools.

Stakeholder Support

• Partner with Field Sales and Channel Partners on renewal activities.

• Serve as the primary escalation point for operational concerns.

• Build effective relationships across internal and external stakeholders.

Reporting & Process Improvement

• Monitor operational performance, productivity, and renewal pipeline metrics.

• Prepare reports and provide insights to leadership.

• Identify opportunities to streamline processes and improve efficiency.

• Support automation and system enhancement initiatives.

Required Skills:

• 3+ years of experience in Renewals Operations, Sales Operations, Commercial Operations, Customer

Support Operations, or related functions.

• Leadership, mentoring, SME, or supervisory experience preferred.

• Strong Excel and analytical skills.

• Excellent communication and stakeholder management abilities.

• Experience with CRM, CPQ, quoting, or ticketing systems.