We're hiring a Renewal Services Associate to join our centralized sales support and operations team supporting our Enterprise, Mid Markets and SMB segments.
You'll help ensure sales teams and channel partners receive accurate, timely quotations for contract renewals across hardware, software, and subscriptions. This is an ideal role for someone with strong attention to detail, an interest in commercial operations, and a desire to grow within a regional sales support or analytics function.
Key Responsibilities
- Analyze installed base and subscription data to determine renewals
- Prepare pricing quotations using standard pricing templates
- Cross-check against prior quotes and contract terms for accuracy
- Liaise with Field Sales to adjust quotes based on customer feedback
- Respond to channel partner queries about pricing or quotation details
- Escalate exceptions or non-standard cases to senior team or HQ
- Create IT tickets to resolve system, licensing and user issues
- Assist with post-sale admin tasks and customer data updates
- Support team documentation and contribute to process improvement
What's in it for you
Our people enjoy some amazing perks, check out a few below:
Competitive salary package
Exciting employee engagement activities
Stability (Continuously getting pioneer accounts)
Learning sessions every week
Fast career growth
Free Parking Passes
Accessible location
HMO
Leave credits/Leave conversions
Night differential
Uncapped annual appraisal
2 days off
APPLY NOW!
