Company Description RSD Human Resource Management Consultancy is a professional services firm specializing in HR solutions and talent management for a diverse range of clients. The company supports organizations in optimizing their workforce through recruitment, HR advisory, and employee engagement services. With a focus on quality and client satisfaction, RSD HR helps businesses build strong teams and effective people strategies. The consultancy values integrity, collaboration, and continuous improvement, offering opportunities for professionals to grow their careers in a dynamic environment.
Role Description The Renewals Manager is a full-time, on-site role based in Taguig, responsible for managing contract renewals and ongoing client relationships. This role oversees renewal cycles, prepares and reviews contract terms, and coordinates with internal teams to ensure timely and accurate execution of agreements. The Renewals Manager engages with clients to understand their needs, address concerns, and promote long-term retention and satisfaction. Day-to-day activities include monitoring renewal pipelines, analyzing account performance, identifying upsell or cross-sell opportunities, and maintaining detailed records in relevant systems. The role also involves collaborating with sales, finance, and operations to resolve issues, streamline processes, and support continuous improvement in renewal outcomes.
Qualifications
- Strong customer-focused skills, including Customer Retention and Customer Satisfaction, with a track record of building long-term client relationships.
- Expertise in Renewals management, including overseeing renewal cycles, forecasting, and ensuring timely completion of agreements.
- Proficiency in Contract Negotiation, with the ability to review terms, handle pricing discussions, and support mutually beneficial outcomes.
- Experience in Account Management, including managing portfolios, tracking performance, and identifying growth opportunities within existing accounts.
- Excellent communication and interpersonal skills, with the ability to present information clearly and manage stakeholder expectations.
- Solid analytical and organizational abilities, including experience using CRM or contract management tools.
- Bachelor's degree in Business, Management, or a related field; relevant experience in renewals, sales operations, or customer success is preferred.
- Ability to work on-site in Taguig, collaborate effectively with cross-functional teams, and manage multiple priorities in a fast-paced environment.
