Renewal Specialist (Sales/Retention)

Work Setup: Hybrid at The Sanctum, SM - North EDSA, QC (Twice a month onsite)

Start Date: ASAP

Schedule: 9:00PM-6:00AM (Manila) M-F

BASIC JOB SUMMARY

:Responsible for customer facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts. Renewal Managers are expected to engage as needed in escalated renewal situations and will also support the Team Lead in-process reviews and compliance

.
What does a day in the life of a Renewal Specialist look lik

• eIncreases renewal sales for customer accounts (including encouraging additional products, reducing downsell and churn, and processing price increases
• ).Accountable for timely subscription renewals for customers in assigned territor
• y.Accurately forecasts risks and opportunities in territor
• y.Educates customers on business practices and associated contractual implication
• s.Ensures customer awareness and understanding of applicable product element
• s.Maintain account team relationships and transfer leads as appropriat
• e.Prepares correct Order Forms and Proposal
• s.Work closely with finance and legal teams to ensure all contracts meet customer and company need
• s.Collaborate with the assigned Customer Success Manager and Account Executive to develop and execute renewals strategy, improve product adoption, and address churn risk in the busines
• s.Experience recording information in Salesforce or similar CRM system preferred (not require

d)
What are the required qualifications of a Renewal Speciali

• st1-2 years of experience in renewals, customer success, account management or equivalent customer facing r
• ole4-year college degree or equivalent business experie
• nceExperience recording information in Salesforce or similar CRM system preferred (not requir
• ed)Ability to comprehend, analyze, and research to gain a better understanding of various facets of account informat
• ionBasic to intermediate skills in MS Ex
• celKeen to details and have a knack for accur
• acyGood communication skills with both internal and external clie
• ntsComfortable in a fast-paced environment with multiple deadlines and fast turnarou
• ndsExperience collaborating with multiple stakeholders across the comp
• anyCompetence in conducting discovery calls related to renewal engagement, negotiation, and deal-closings ski

llsBehavioral Competenc

• ies
  Strong level of urgency, organization, and prioritization ski
• lls.Strong negotiation skills with experience driving contracts to complet
• ion.Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive le
• vel.Highly effective communication skills and capable of explaining complex situations clearly and credibly across all functions and levels of the organizat
• ion.Team player who enjoys assisting where needed and finding ways to h

elp.
Ninja Perks and Ben

• efitsCompetitive compens
• ationAdherence to government-mandated ben
• efitsRetirement Savings Program with Company Mat
• chingLife Insu
• ranceHMO on
• day 1Paid time off, birthday
• leaveBonus and incentive
• plansOpportunities for skills training and personal and professional develo
• pmentEmployee referral pr

ogramExperience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you r

eady
If you are interested, you can access your instant interviewhere: https://alpharun.com/i/RFIkWerATVE7YNP