Starting Hourly Rate: $1250-1400 USD per month based on experience + monthly performance bonus
Lead & Develop the Sales Team
- Set clear daily, weekly, and monthly goals with KPIs (conversion rates, call-to-booking ratios, revenue targets).
- Run structured training programs, roleplays, and biweekly 1:1s.
- Provide coaching using CRM data, call reviews, and live feedback.
- Recognize high performers while building clear action plans for underperformance.
Drive Sales Strategy & Process Optimization
- Refine and adapt sales scripts based on data and market feedback.
- Build best practices for engaging new inquiries and follow-ups.
- Partner with Operations to ensure smooth booking and eliminate bottlenecks.
- Implement structured follow-up processes to maximize conversions.
Analyze & Report Performance
- Track daily sales metrics (calls made, conversion rates, revenue, follow-up success).
- Deliver weekly/monthly reports with insights and trends to senior leadership.
- Set data-driven sales targets and create actionable plans to hit them.
Coach & Support
- Conduct regular call reviews and feedback sessions.
- Assist with high-value or complex sales calls.
- Build an objection-handling playbook and roleplay responses with the team.
- Foster peer-to-peer mentoring and knowledge sharing.
Collaborate Across Teams
- Work with Operations for seamless scheduling and customer handoffs.
- Provide Marketing with lead quality insights and campaign feedback.
- Partner with Customer Success to increase recurring bookings and reduce churn.
Scale & Improve Processes
- Standardize workflows, scripts, and templates for consistency.
- Leverage CRM and automation tools (BookingKoala, Google Sheets, etc.).
- Build scalable training and sales systems to support company growth.
Focus on Recurring Revenue & Growth
- Track and grow recurring bookings (weekly, biweekly, monthly).
- Maintain dashboards for recurring revenue performance and sales attribution.
- Coach reps on upgrading one-time cleans to recurring contracts.
- Incentivize recurring closes and celebrate team wins.
- Collaborate on win-back campaigns and reduce early churn.
What We're Looking For
- 3+ years of sales management experience (call center, inside sales, or service-based sales preferred).
- Proven track record of hitting or exceeding revenue goals.
- Strong English communication skills
- Data-driven decision maker who thrives on KPIs and accountability.
- Excellent communication skills and ability to collaborate cross-functionally.
- 1+ year in BPO or similar
- 1+ year in remote work environment
- 1+ year managing smaller sales teams (5-10 people)
- 1+ year in selling B2C (Business to Consumer)
- Comfortable working in a fast-paced, high-volume environment.
