Job Description

Position Summary:

The Remote Patient Monitoring Care Navigator supports patients enrolled in the RPM program by reviewing and responding to out-of-range vital sign alerts, completing routine monthly wellness outreach, coordinating with clinic staff, and maintaining accurate documentation.

This role requires strong communication, organization, and follow-through. The Care Navigator will primarily monitor blood pressure and heart rate alerts, contact patients to assess how they are feeling, and escalate concerns according to established clinical workflows.

Key Responsibilities:

Review and respond to out-of-range blood pressure and heart rate alerts in a timely manner.
Contact patients by phone to assess symptoms, confirm readings, and determine whether additional follow-up is needed.
Escalate urgent or clinically concerning findings to the appropriate clinical team according to established protocols.
Conduct monthly wellness check calls with patients enrolled in the RPM program.
Provide patients with basic program support and help address non-clinical questions related to RPM participation.
Document all patient outreach, phone calls, vital sign alerts, follow-up actions, and escalations accurately in the Amana time-monitoring platform and in the clinic's Athena electronic health records.
Communicate with clinic Practice Operations Managers, medical assistants, and other care team members regarding patient questions, concerns, and follow-up needs.
Track unresolved concerns and ensure appropriate follow-through with patients and clinic staff.
Maintain patient confidentiality and comply with HIPAA, organizational policies, and documentation standards.
Support patient engagement and encourage consistent participation in remote monitoring.

Qualifications:

High school diploma or equivalent required; associate or bachelor's degree in healthcare, social services, public health, or a related field preferred.
Previous experience in patient outreach, care coordination, healthcare navigation, medical assisting, or a call-center environment preferred.
Experience working with electronic health records
Strong verbal and written communication skills.
Ability to communicate calmly and professionally with patients experiencing health concerns.
Strong attention to detail and ability to maintain complete, accurate documentation.
Ability to manage multiple patient tasks, alerts, and follow-up items efficiently.
Comfortable learning and working in multiple healthcare technology platforms.
Ability to recognize when a concern requires escalation and follow established clinical protocols.

Schedule: Monday–Friday, -9:00 a.m.–6:00 p.m. CST; remote position

Weekends: None

Salary:USD 1,000–1,200 per month, depending on experience.

How to Apply:

Interested candidates are requested to send their resume to [Confidential Information]