Remote Lead Generation & Appointment Setter (Luxury Bridal)

We are seeking a driven, meticulous, and client-obsessed Remote Lead Generation & Appointment Setter to be the first point of contact for our brides.

This is not a passive customer service role.

You are responsible for converting enquiries into confirmed appointments, ensuring every slot is optimally filled, while delivering a high-touch, luxury experience from the very first interaction.

You will act as the digital front-of-house of the brand — setting the tone, building desire, and guiding brides seamlessly into our boutique experience.

• Respond to all inbound leads (WhatsApp, Instagram, website, email) with speed, warmth, and precision
• Convert enquiries into confirmed, high-quality appointments
• Drive maximum appointment utilisation and fill rate
• Proactively follow up with undecided leads to secure bookings
• Qualify leads effectively (budget, timeline, preferences) to ensure high conversion downstream

• Deliver a premium, personalised, and emotionally intelligent experience
• Communicate with clarity, elegance, and confidence — aligned with a luxury brand tone
• Guide brides through their decision journey with care, authority, and subtle persuasion
• Anticipate needs and remove friction in the booking process

• Maintain near real-time response standards
• Ensure zero missed conversations and zero dropped leads
• Track and manage all conversations systematically
• Maintain clean and updated CRM / lead tracking systems

• Re-engage cold or unresponsive leads
• Create urgency and desire through strategic follow-ups
• Support campaign pushes, launches, and event lead conversions
• Work closely with the sales team to ensure seamless handover

• Ensure accuracy in booking details, scheduling, and confirmations
• Coordinate appointment slots effectively with the boutique calendar
• Flag high-value or urgent leads to the team promptly
• Continuously refine scripts and approaches to improve conversion

• Appointment Booking Rate (Lead → Appointment)
• Appointment Fill Rate (%)
• Response Time (Speed to First Reply)
• Lead Conversion Quality (Show-up & Close Rate downstream)
• Follow-up Effectiveness (Reactivation Rate)

• You are goal-oriented and numbers-focused
• You take ownership of results — not just tasks
• You thrive in a fast-paced, high-expectation environment

• Strong written communication with clarity, warmth, and persuasion
• Able to mirror tone and build rapport quickly
• High emotional intelligence when engaging clients

• Detail-oriented — nothing slips through the cracks
• Highly organised in managing multiple conversations
• Strong discipline in follow-ups and tracking

• Understands or appreciates premium service standards
• Naturally attentive, thoughtful, and polished in communication
• Values experience, not just transactions

• Follows up consistently without hesitation
• Handles objections with confidence and tact
• Always looking for ways to improve conversion

• Experience in lead generation, appointment setting, or sales support (luxury, hospitality, or service industries preferred)
• Strong proficiency in WhatsApp, Instagram, CRM tools
• Ability to work in Singapore timezone or aligned hours
• Comfortable working remotely with high accountability
• Experience in high-ticket or service-based sales environments is a strong advantage

• Our appointment calendar is consistently filled with high-quality leads
• Brides feel excited, confident, and cared for even before stepping into the boutique
• No lead is left unattended, delayed, or lost
• You become a key revenue driver behind the scenes

At Truly Enamoured, we don't just book appointments — we create once-in-a-lifetime experiences for our brides.

You will be part of a high-performance, growth-focused team, where your role directly impacts revenue, client experience, and brand perception.

• Performance-Driven Rewards

We believe in rewarding results. High performers will be recognised with attractive performance bonuses tied directly to your booking rate, speed, and conversion quality. If you are driven and deliver, your earning potential grows with your performance.

• Direct Impact on Revenue

This is not a back-end role — you are a key driver of sales pipeline and business growth

• Luxury Brand Exposure
• High Ownership, High Growth
• You will be trusted with autonomy and expected to perform at a high level — ideal for individuals who want to grow fast and be rewarded for it
• Structured Yet Dynamic Environment
• Clear KPIs, strong systems, and a fast-paced environment that pushes you to continuously improve and excel