Remote Dayshift - Service Manager

This is a remote dayshift position, for Scalex.

Position Title: Service Manager (Virtual Assistant)

Employment Type: Full-Time (40 hours per week)

Work Arrangement: Remote (Philippines-based)

Reporting To: Director

Organisation: AU Medical Industry

VA Rate : $10AUD PER HOUR (Negotiable)

ROLE PURPOSE

The Service Manager (VA) supports day-to-day operations including staff rostering, shift changes, documentation, reporting, and stakeholder communication. No prior NDIS knowledge is required; training will be provided.

KEY RESPONSIBILITIES

1. Staff Operations & Rostering

- Manage daily rosters and shift changes

- Handle cancellations and urgent replacements

- Track staff availability and leave

2. Participant, Family & Stakeholder Communication

- Maintain relationships with participants and families

- Communicate updates to Support Coordinators

- Prepare and send monthly participant reports

3. Documentation & Compliance

- Ensure staff and participant files are complete and current

- Identify missing documents and follow up completion

- Maintain accurate digital records

4. Meetings & Reporting

- Coordinate staff meetings

- Prepare agendas, minutes, and action items

- Produce weekly and monthly reports for the Director

5. Problem Solving

- Identify operational risks and propose solutions

- Escalate critical issues appropriately

REQUIRED SKILLS

Essential

- MUST HAVE medical field background (nurse/psychologist,etc) either as educational background or former employment

- Experience using Zoho One

- Experience using ShiftCare or similar systems

- Strong organisational and time management skills

- Excellent written and verbal English

- Strong problem-solving skills

- Proficient in Microsoft Word and Excel

- - Strong organisational and time management skills

- Excellent written and verbal English

- Strong problem-solving skills

- Proficient in Microsoft Word and Excel

- Experience using Zoho One

- Experience using ShiftCare or similar systems

KEY PERFORMANCE INDICATORS (KPIs)

- Roster accuracy 98%

- Unfilled shifts < 2% per month

- 100% on-time monthly reports

- Participant and staff files 99% compliant

- Queries responded to within 24 hours