Remote Customer Support Representative

We get a lot of applications, to make sure your application is seen, fill this 3-minute Jotform Application (copy/paste into browser):

https://form.jotform.com/260574945098167

Job Title: Remote Customer Support Representative

Company: Ascenturi

Location: Remote (Work from Home)

Schedule: U.S. Time Zones

Type: Full-Time | Permanent

Summary

Ascenturi is expanding its remote operations team and is hiring a Customer Support Representative to guide candidates through licensing and compliance workflows.

This role focuses on structured support, CRM tracking, and proactive communication to ensure successful exam completion and activation.

Key Responsibilities

• Provide remote customer support throughout the licensing lifecycle
• Monitor candidate progress in CRM systems
• Conduct daily outbound follow-ups via phone and email
• Ensure compliance documentation is accurate and complete
• Assist candidates with course navigation and exam preparation steps
• Maintain performance metrics and turnaround time standards

Qualifications

• Strong English communication skills
• Experience in customer support, virtual assistance, or back-office operations
• Comfortable working with CRM software and tracking dashboards
• Detail-oriented with high accuracy
• Ability to meet KPIs and productivity goals

Why Join Ascenturi

• Work-from-home flexibility
• High-growth BPO environment
• Opportunity to develop operational expertise
• Exposure to U.S. business processes