This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Customer Success Business Partner. In this role, you will be pivotal in ensuring that our global customers achieve measurable value from their investments. You will oversee a portfolio of clients through a scaled engagement model, fostering adoption, satisfaction, and retention while working collaboratively with various teams across global time zones. Your efforts will directly impact customer loyalty and business growth, contributing to a culture that celebrates victories at every level.
Accountabilities
- Manage a portfolio of scaled Global customers using a structured engagement framework
- Serve as the primary point of contact and trusted advisor throughout the customer lifecycle
- Partner with internal stakeholders to execute account and renewal strategies
- Identify expansion opportunities and connect customers with appropriate teams
- Drive customer advocacy through engagement with the community and ecosystem
Requirements
- Fluency in English, written and spoken
- 5+ years of experience in Customer Success, Account Management, or Client Services within SaaS or enterprise software
- Experience supporting AMER customers or working within a global support model
- Background in business planning, forecasting, or financial modeling is a strong advantage
- Domain familiarity with Corporate Finance, Supply Chain, or Sales Performance Management
Benefits
- Be part of a global hub in Manila supporting top-tier customers
- Collaborate with world-class Customer Success teams across AMER, EMEA, and APAC
- Thrive in a values-driven, inclusive, and innovative culture
- Access global learning and development programs, mentorship, and career growth opportunities
- Competitive compensation and benefits aligned with global standards
Why Apply Through Jobgether
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
