Remote Customer Experience Associate

We get a lot of applications, to make sure your application is seen, fill this 3-minute Jotform Application (copy/paste into browser):

https://form.jotform.com/260574945098167

Job Title: Remote Customer Experience Associate

Company: Ascenturi

Location: Remote Work From Home

Schedule: U.S. Time Zones

Employment Type: Full-Time, Permanent

Summary

Ascenturi is hiring a Customer Experience Associate to enhance the end-to-end candidate journey during licensing and certification onboarding.

This role emphasizes proactive communication, responsiveness, and process optimization.

Key Responsibilities

• Ensure a smooth onboarding and licensing experience
• Provide consistent updates and progress tracking
• Identify process gaps and recommend improvements
• Maintain accurate digital records
• Deliver timely follow-ups to prevent delays

Qualifications

• Experience in customer experience, CX, or support roles
• Strong organizational and communication skills
• Comfortable using CRM and workflow tools
• Independent and proactive work style

Why Join Ascenturi

• Work remotely with global teams
• Startup growth exposure
• Opportunity to shape scalable systems
• Structured advancement pathways