Remote Call Center Agent

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Job Title: Remote Call Center Agent

Company: Ascenturi

Location: Remote (Work from Home)

Schedule: U.S. Time Zones

Type: Full-Time | Permanent

Summary

Ascenturi is hiring a Remote Call Center Agent to manage outbound follow-ups and candidate communication related to licensing and certification processes.

This position is ideal for individuals with call center, contact center, or high-volume phone support experience.

Key Responsibilities

• Conduct outbound calls to guide candidates through licensing requirements
• Handle inbound inquiries related to course progress and exams
• Update CRM records after every interaction
• Ensure candidates complete required compliance steps
• Meet call volume and response time metrics
• Provide professional, solution-focused communication

Qualifications

• Prior call center, telesales, or contact center experience preferred
• Clear and professional English speaking skills
• Comfortable working with scripts and structured workflows
• Organized and goal-oriented
• Able to work U.S. time zone schedules

Why Join Ascenturi

• 100% remote role
• Stable full-time opportunity
• Growing international operations team
• Performance-based advancement